Thank you for choosing ckglobalexim.com. We are committed to providing a gratifying shopping experience. In case you are not entirely satisfied with your purchase, we offer the following return and refund policy:
*Returns:*
In the event that you receive a product which is either defective or not as described on our website, kindly contact us within 7 days of product receipt. We will promptly provide instructions on how to proceed with the return. To qualify for a return, the product must remain in the same condition that you received it, complete with its original packaging.
*Refunds:*
Once your return is received and inspected, we will send an email to notify you about the status of your refund. If the return is approved, a refund will be initiated to your original method of payment. Please be aware that refund processing times may vary according to your bank or credit card company's policies and procedures.
*Shipping Costs:*
If the need for a return is triggered by an error on our part, such as sending an incorrect or defective product, we will take responsibility for the return shipping costs. However, if the return is not due to an error on our part, you will be responsible for bearing the return shipping costs.
*Non-Returnable Items:*
We would like to inform you that certain items are non-returnable. This category includes, but is not limited to, perishable goods, custom-made products, and gift cards.
*Contact Us:*
Should you have any queries or concerns regarding our return and refund policy, feel free to reach out to us at customer_service@ckglobalexim.com
*Policy Changes:*
ckglobalexim.com reserves the right to modify this return and refund policy at any given time. Any amendments to this policy will be promptly updated on our website. We strongly advise you to review this policy periodically to stay informed about any changes.
*Effective Date:*
This return and refund policy has been in effect since March 15, 2023.